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At Kindra, we do our best to ensure that our products are adequately packaged so they arrive in perfect condition. However, we have no control of the care our shipping and handling providers exercise when your order is in transit. If you receive an item that has been damaged in transit, please email us at <a href="mailto:hello@ourkindra.com">hello@ourkindra.com</a> and include a photo and we will send you a replacement order immediately.Similarly, if you receive a defective item (e.g. the pump on your Daily Vaginal Lotion doesn&apos;t work), please email us the lot number located on the bottle of the bottle and we will send you a replacement.

At Kindra, we do our best to ensure that our products are adequately packaged so they arrive in perfect condition. However, we have no control of the care our shipping and handling providers exercise when your order is in transit. If you receive an i

What do I do if I received a defective or damaged item?

Shipping, Refunds & Returns

Why make products formulated without estrogen?

Are your products FDA approved?

Are your products safe to use?

Are your products safe for cancer survivors?

How do I know which products are best for me?

What is the Leaping Bunny Standard?

Should I talk to my doctor before using Kindra products?

About Kindra Products

What is the difference between the Daily Vaginal Lotion and the V Relief Serum?

How many pumps should I use?

How do I apply the lotion and the serum?

The pump is not working on my lotion, what should I do?

Is a burning and/or stinging sensation normal when using the lotion?

Can the lotion or the serum be used as lubricant?

Are the lotion and serum "safe" if ingested?

Has anyone experienced adverse side effects from using the lotion or serum?

What happened to the applicator?

About our Daily Vaginal Lotion & V Relief Serum

How do I know which supplements are best for me?

Are your supplements safe to use?

Can I take your supplements if I'm taking other medications or supplements?

Can I take more than one of your supplements at a time?

How long will it take to feel results?

Is it normal to experience an upset stomach after taking any of the supplements?

About our Supplements

Is the Cool Down Mist safe to use if I have sensitive skin?

How long does the cooling sensation last?

About our Cool Down Mist

Our Products

What are the perks of a Kindra subscription and how do I sign-up?

How do I know if I have a Kindra account?

Can I swap for a different product or add a one-time item to my next order?

How do I skip a shipment?

How do I cancel my subscription?

Subscription Program

How do I join the loyalty program?

How do I earn points?

What are the benefits of each tier?

How do I get rewards?

How do I apply a rewards discount to my next subscription order?

Loyalty Program

How long does standard shipping take?

Where do you ship?

Refund & Return Policy

What is Route and Green Package Protection?

How does Route work?

When should I file a claim?

How do I file a claim for my lost, damaged, or stolen order?

Route Protection

Where can I purchase Kindra products?

Do you offer samples of the lotion and the serum?

What is installments with Afterpay and how does it work?

What products are not eligible for purchase using installments with Afterpay?

What happens if I have a partial refund, and how does that affect my payments?

What if I can't pay an Afterpay installment?

Afterpay

Ordering & Payments

What do I do if I received a defective or damaged item?Updated 10 months ago