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Route Protection

4 articles

Route protection program.


What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have somethin

How does Route work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a

When should I file a claim?

Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here

How do I file a claim for my lost, damaged, or stolen order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store